The NNPC Retail Limited has sacked a pump attendant in one of its retail outlets at Ikorodu over a viral video circulating on various social media platforms where the attendant was caught attempting to swindle a customer.

According to a statement by the management of the Company, the station manager has also been suspended while a formal warning letter has been issued to the dealer. The Company commended the public for their vigilance and restated its commitment to customer service excellence.

The statement dated August 8, 2025 reads in part: “The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.

“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.

‘’In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid: The pump attendant involved has been disengaged. The Station Manager has been suspended. A formal warning letter has been issued to the dealer.

“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations.”