From left: CEO, Hallmark Investment, Alhaji Nofiu Inaolaji, Servicom Team Leader Group B, Mrs. Ngozi Akinbodewa, Nodal Officer, Nigerian Shippers’ Council, Miss Bose Thomson, National Coordinator/CEO Servicom, Dr. Nnenna Akajemeli, Director Regulatory Services, NSC, Ms. Ifeoma Ezedinma, Rep. Director Human Resources, Federal Ministry of Transport, Mrs. Osho Olufunke, and Mr. Olabanji Olufemi a Freight Forwarder at the unveiling ceremony in Lagos recently.

The Servicom Unit of the Nigerian Shippers’ Council NSC has unveiled its Service Charter and Customer Care Policy Handbook as part of efforts to boost effective service delivery in the country’s entire supply value chain.

Executive Secretary/CEO of the council, Hon. Emmanuel Jime, while speaking at the official launch of the handbook at the agency’s headquarters, Apapa, Lagos, said when people are aware of what they expect in terms of obligations and services, they will begin to measure performances.

Represented at the event by the Director, Regulatory Services Department of the Council, Ms. Ifeoma Ezedinma, Jime commended the Servicom Unit for the concerted efforts by the staffers in ensuring goods and service delivery to the council and its stakeholders, adding that the newly-launched Service Charter would further enhance service delivery.

Meanwhile, National Coordinator/CEO of Servicom, which is domiciled at the Presidency, Dr. Nnena Akajemeli commended past and present nodal officers of the NSC for the publication of the Service Charter and Customer Care Policy Handbook.

Akajemeli called for wider publicity of the Service Charter and Customer Care Policy Handbook on NSC’s platforms and as well as sensitization of the personnel of Servicom on their roles and responsibilities towards the implementation of the Charter.

According to her, the encomiums by stakeholders in the maritime sector about the activities of NSC was a testimony to the fact that the agency is doing well in the areas of service delivery.

The Chief Executive Officer of the Hallmark Investment, Alhaji Nofiu Inaolaji, a freight forwarder, lauded the council’s activities as Port Economic Regulator.

Inaolaji said that the council has been crucial to the company’s success as freight forwarders operating at the ports.

He said: “I have been with Shippers’ Council for the past twenty years. I am always impressed with the way and manner that the staff carry out their assignments. They are dedicated, focused and up to the task. I have seen this in several meetings we had with the Council. In fact, It is only NSC that puts us on our toes when it comes to issues.”

The Director, Human Resources Management Department of the Council, Mrs. Adaku Okam, said that the launching of Service Charter was a step in the right direction.