DG NIMASA, Dr.Bashir Jamoh (3rd left); National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli (3rd right);Director of  SERVICOM NIMASA, Mrs. Bolaji Kehinde (2nd left);Mrs. Jummai Abdullahi of SERVICOM Abuja (left);  Mrs. Ngozi  Akinbodewa of SERVICOM Abuja (2nd right) and Deputy Director SERVICOM NIMASA, Mr Paul Agim during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos recently.

Director General of the Nigerian Maritime Administration and Safety Agency NIMASA, Dr. Bashir Jamoh, has said that stakeholders would continue to occupy premium position in the life of the agency, noting that the stakeholders alone keep the agency and indeed the maritime business in the country moving.

Speaking during this year’s celebration of the Customer Service Week at the NIMASA headquarters in Lagos, the DG restated his belief that investment in material assets by NIMASA would be meaningless without members of staff and other external stakeholders. He added that for every investment in material assets, there was need for a corresponding availability of stakeholders to drive such material assets.

“We at NIMASA celebrate our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in maritime asset acquisition, but then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, the DG said.

Jamoh used the event to welcome the National Coordinator/ CEO of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the agency,

Jamoh stressed his belief in the founding principles of SERVICOM, reiterating that public offices were the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.

The CEO of SERVICOM, while speaking at the event, commended NIMASA for all its achievements, particularly in the areas of stakeholder support and complaint handling system. She also lauded the agency’s Maritime Stakeholders’ Experience Contact Centre MSECC, describing it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA. The environment, level of professionalism exhibited by members of staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation. We therefore urge other government parastatals to visit NIMASA management and learn from them. Your operations and individualised attention to some of my colleagues, who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemeli said.

Highlights of the celebration were surprise rewards for somesupport staffers and some staffers of the agency with different gifts items.

The Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who such services. Celebrated in the first week of October of every year, the theme of this year’s celebration is: “Celebrate Service”. Some of the goals of Customer Service Week include to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness on the value of customers to the organization’s successes.